Frequently Asked Questions
Everything you need to know about your MANDRN essentials.
What materials are used in MANDRN products?
We pride ourselves on using 100% premium, genuine leather and high-quality hardware to ensure each piece is both durable and timeless.
How long does shipping take?
Orders are typically processed within 1-2 business days. Standard shipping within North America usually takes 5-7 business days, while international shipping varies by location.
What is your return policy?
We offer a 30-day return window for all unused items in their original packaging. Please note that sale items are final sale and cannot be returned.
Do you ship internationally?
Yes, we ship our handcrafted goods worldwide. Shipping costs and delivery timelines will be calculated at checkout based on your specific region.
How do I care for my leather bag?
To maintain the quality of your leather, we recommend using a leather conditioner every 6 months and avoiding prolonged exposure to direct sunlight or moisture.
Can I change or cancel my order?
Since we strive to ship orders as quickly as possible, changes or cancellations can only be made within 1 hour of placing the order by contacting our support team.